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Privacy Policy

Art Chateau, LLC takes your privacy seriously. Therefore our policy below describes how we use our customer information and what we collect from you.

By signing up with Art Chateau, LLC, you accept the Privacy Policy and User Agreement at this moment consenting in the collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Feel free to browse our Site without telling us who you are or revealing any personal information. Once you have provided your personal information, you are not anonymous any longer. By submitting your personal information, you are consenting to the transfer and storage of the provided information on our servers. From our Site we may collect and store:
1. Your personal or business email address;
2. Based on your activities on our Site, such as purchasing art and content that you generate, relating to Your Chateau user account;
3. Shipping information (such as your physical address), billing details, and any other information you provide for the purchase and shipment of an item;
4. Correspondence sent to us for any dispute resolutions through our Site;
5. Services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, ad data, IP address and standard web log information;
6. Software used, such as demographic and traffic data while interacting with our Site.

Art Chateau, LLC will not sell your personal information to anyone including third parties for their marketing purposes because we value your privacy. To personalize our services, content and advertising campaigns, we may combine your information with information we collect from other companies. To opt out of our marketing communications merely email us at artchateauinfo@gmail.com with REMOVE FROM MARKETING in the subject line and we will remove your email address from our marketing database.

The primary purpose of collecting your personal information is to provide you with a safe and customized experience while visiting our Site. We may use your personal information to:
1. Provide a service or customer support from a request;
2. Resolve any disputes and troubleshoot problems that may have occurred;
3. Enforce our User Agreement;
4. Improve our services, content, and advertising;
5. Inform you about targeted marketing, service updates to be performed, or promotional offers based on your communication preferences;
6. To show comparisons for accuracy, and verify it with third parties.

Personal information may be disclosed to respond to legal requirements when it comes to enforcing our policies or responding to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Your information may be shared with our corporate members to help detect and prevent illegal acts i.e., registration, transactions and customer support, Law enforcement or other government officials associated with a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the inquiry only i.e., name, street address, city, state, zip code, telephone number, email address, User ID history, IP address, fraud complaints, and buying and listing history. Art Chateau, LLC does not disclose your personal information to law enforcement, government officials, or third parties without a court order (or similar legal procedure) unless it believed that the disclosure of said information is necessary to prevent imminent physical harm, financial loss or to report suspicion of illegal activity.

If Art Chateau, LLC merges with or is acquired by another business entity, we will require that the new business entity follow this privacy policy concerning your personal information. If your personal information is used contrary to this plan, you will receive prior notice.

The activity throughout our Site is traceable to your unique User ID. If there is suspicious activity, a notice is sent regarding policy violations on our Site and refer to User IDs and specific items. If you are responsible for releasing your name and unique Art Chateau User ID, those people will be able to identify your Art Chateau, LLC Site activities.

Art Chateau, LLC may collect information using tracking technologies such as cookies:
1. Art Chateau, LLC uses "cookies" (cookies are small files placed on your hard drive) on specific Site pages to help us analyze our web page flow;
2. Art Chateau, LLC uses "cookies" on our site content and advertising platforms used to evaluate the promotional effectiveness and promote trust and safety on our Site.

Important things about cookies are that:
1. We offer specific features through the use of cookies on our Site;
2. Cookies help identify you and maintain your signed-in status;
3. Cookies are defined as "session cookies," meaning these session cookies are automatically deleted from your hard drive at the end of your session on our Site.

Feel free to decline our cookies if your browser permits, although doing so may interfere with your use of some features on our Site. You may encounter cookies from third parties that are out of our control. (For example, you leave our Site via hyperlink, there may be a cookie placed on that web page as well.)

Pixel tags (known as web beacons, web bugs, or clear GIFs) are invisible pixel-sized graphics in email messages or web pages. Pixel tags will help us confirm the receipt and response to our emails, the time our emails are seen, and "click-through" information such as where you click email links. Pixel tags help us understand how you interact with our Site. Pixel tags are often along with your browser cookies, as mentioned above.

Whether or not a "Do Not Track" signal or other similar mechanism is received from your web browser through your ISP (Internet Service Provider) your location information may be caught automatically by our server and used to help us improve our Site and service offerings through the administration of our Site.

Interest-based advertising or OBA (Behavioral Advertising) involves the tracking of online activities so that we may deliver tailored advertising of goods that may be of interest to you. Art Chateau, LLC permits third-party advertising companies to serve advertisements on our behalf and these websites are not associated with us. Our policy does not cover the privacy practices of the third party sites on which we may have advertisements so please, be sure to review their privacy policies and terms of service.

If you choose to opt-out of Digital Advertising Alliance ("DAA")-participating companies; please visit http://www.aboutads.info/choices/.

Even if you do opt-out of OBA, you could still see online advertising from us on third-party sites. If you have opted out of third-party advertising, it means that the ads you see won't be based on your preferences or online behavior. Further, opting out does not prevent other parties from tracking your online activity for other uses as described in this Policy.

We have created and will manage social media pages that include, but are not limited to, Facebook, Google+, Pinterest, Twitter or Instagram. Personal information you have shared on said social media sites may be collected by us, with your consent. This Site policy does not cover the privacy practices of those social media sites on which we may have Social Media Pages. If you have any questions, we suggest you read their privacy policies and terms of service.

Art Chateau, LLC is a U.S. based company, so our Site policy controls the information regardless where you are physically located when you access the Site, browse it, or interact with it. Please note that our Government has jurisdiction over business located within the United States (e.g., courts and law enforcement agencies) so, therefore, they may be entitled to access your personal information.

Your privacy is important to us. We have implemented physical, technical, and administrative security measures to safeguard the personal information that we maintain. We also strive to maintain accurate personal information which can be updated by visiting Your Chateau and accessing Your Account page.

Throughout our Site, we may provide links to external websites not owned or operated by us, as a convenience to you. Our policy does not apply to their data collection, use, and protection practices of their website. We suggest that you read and understand a linked websites privacy policy before using said website.

Damaged Merchandise: Return shipping charges are refundable when merchandise is damaged upon delivery and proof of purchase is required when returning artwork to Art Chateau, LLC. Art Chateau, LLC must be contacted of any damaged merchandise by email or phone within 24 hours of delivery. Regarding Friday or Saturday deliveries, you should contact our office on the following Monday. Please provide our phone attendant your order number and we ask that you email a photo displaying the damaged packaging and artwork to obtain a credit voucher.

When returning an item to Art Chateau, LLC complete the information on the back of your enclosed packing slip, and use the return address label that we provide. Pack your return securely and ship back to us insured via the U.S. Mail, FedEx or UPS Ground. Be sure to retain your shipping receipt for your records. Refunds from damaged merchandise are issued in the form of a credit voucher for future orders that you may place within one (1) year of the credit vouchers issue date. To expedite your order when using a credit voucher, please call us at 833-898-8881 or 251-928-8809 and speak with our phone attendant.

Return Policy, Important Terms of Sale: Sales on ArtChateau.com are custom sales, and production work on your order begins immediately. Each piece of artwork ordered is custom sized, digitally remastered, printed on archival canvas, embellished with acrylic or oil paint, canvas mounted and stretched onto a stretcher frame and in some cases our frames are custom built to your specifications. All orders cannot be canceled, changed, or refunded at any time due to the nature of the production process.

Policy Changes: Our policy may be changed from time to time if there is a material change or information collection, use, or change in our disclosure practices, only then will we update this Policy accordingly.

Please contact us at Artchateauinfo@gmail with any questions or comments you have about this Policy.

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